How our texts work.

1. What these Terms cover

These SMS Terms are part of the League Vitals Terms of Service and describe our SMS (text messaging) program. They apply when you opt in to receive text messages from League Vitals. Our overall Privacy Policy explains how we handle the personal information involved.

2. Who is sending you texts

Texts are sent by Praxis Modern Business Solutions operating as League Vitals (leaguevitals.com), Toronto, Ontario, Canada. Delivery is handled by our SMS provider, Telnyx. Messages come from a Canadian long code we own. We do not use alphanumeric sender IDs (they are not supported for Canadian destinations).

3. What you consent to when you opt in

When you check the SMS opt-in box in the League Vitals portal (or during signup, waiver signing, or in your notification settings), you expressly consent to receive text messages from League Vitals about your account and your league’s activity, on the phone number you provide.

We log your opt-in event with: the date and time, your IP address, the exact wording of the consent request shown to you, and the phone number consented. This is our CASL-required audit log.

4. What we’ll text you about

In the current rollout, League Vitals SMS is used primarily for:

• Finance & payment reminders — upcoming charges, failed payments, invoice notices;
• Account security — verification codes when you sign in or add a new device, if you enable that option;
• Game-day notifications — captain-triggered check-ins and game-start reminders, if your league operator has this feature turned on;
• Service-critical notices — account changes, waiver-signing prompts, and roster-update confirmations.

We do not use SMS for advertising other products, marketing to your contacts, or any third party’s messages.

5. Message frequency

Message frequency varies by account activity. A typical account receives fewer than 4 messages per month. High-activity captains or league operators may receive more during the season.

6. Costs

Msg & data rates may apply. Your mobile carrier may charge you for receiving or sending SMS, depending on your plan. League Vitals does not charge you for sending or receiving messages beyond your subscription fee.

7. Coverage & availability

SMS is available to Canadian mobile numbers in the current rollout. Delivery depends on your carrier and network conditions. We can’t guarantee delivery of any specific message. If SMS is critical to your workflow, keep push notifications and email enabled as backups.

If you have a phone number outside Canada and would like SMS enabled for your account, contact support@leaguevitals.com. We’ll add international destinations when we can support them with the same consent and compliance guarantees.

8. How to stop receiving texts (STOP / HELP)

You can opt out any time by replying with any of these keywords to a League Vitals text:

• STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, ARRÊT, or ARRETER

You’ll get a single confirmation reply, and we’ll stop sending you SMS. Per CASL, we honour unsubscribe requests within 10 business days — in practice, we stop within seconds. You can also turn off SMS from your Notification settings in the League Vitals portal.

Stopping SMS does not close your account or affect your league — only text messages. Push notifications and email (if you use them) continue as configured.

For support information, reply HELP, AIDE, or INFO to any message. You’ll get a short reply with our support email and unsubscribe reminder.

If you unsubscribe and later change your mind, you can opt back in from the portal notification settings, or reply START, UNSTOP, or YES to receive messages again.

9. Privacy of your phone number

We treat your phone number as personal information under the Privacy Policy. Concretely:

• We do not sell, rent, or share your phone number with advertisers or data brokers;
• We share the number with Telnyx only for the purpose of delivering the SMS you requested;
• Delivery logs (message IDs, timestamps, delivery status) are retained for 24 months for troubleshooting and CASL evidence;
• Consent records (opt-in and opt-out events) are retained for the duration of consent plus 3 years after withdrawal.

10. If you’re a league operator sending SMS through the platform

League Vitals gives operators tools to send finance and game-day notifications to their players. If you use these tools:

• You must obtain your own CASL-compliant express consent from each recipient before sending any commercial electronic message. The CRTC’s CASL guidance defines what “express consent” requires and what qualifies as a commercial electronic message.
• You must not use League Vitals SMS to market unrelated products, run political outreach, or send messages to a phone number without express consent.
• You must not knowingly send SMS to a phone number that belongs to a minor.
• You are responsible for keeping your own consent records; League Vitals’s consent log covers the League Vitals-to-recipient relationship, not the operator-to-recipient relationship.
• If a player replies STOP to your league’s messages, we’ll suppress SMS from your league to that number and notify you in the portal.

Violating these operator rules is a breach of the acceptable use section of our Terms and may result in your account being suspended.

11. Changes to these SMS Terms

We may update these SMS Terms from time to time. If we make material changes that affect your consent or how you can opt out, we’ll notify you by email and, where practical, by SMS before they take effect. Continued use of the SMS program after the effective date means you accept the updated terms.

12. Questions about SMS

Contact us at support@leaguevitals.com. For privacy questions specific to your phone number or consent record, email privacy@leaguevitals.com.

This document is provided for informational purposes and is not legal advice. If a specific provision here conflicts with mandatory local law that applies to you, the mandatory local law prevails.